Maternal Support
 

Terms & Conditions

Cocoon UK Limited ("Cocoon") will only undertake business with you (the "Client") on the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions are legally binding so please read them carefully.

  1. Cocoon acts as an introduction agency only and does not directly or indirectly employ any of the applicants introduced to the Client by Cocoon (the† "Cocoon Applicants"), who are all self-employed.
  2. The booking by the Client of a Cocoon Applicant will be deemed as acceptance by the Client of the Terms and Conditions whether or not the Client signs and returns the Terms and Conditions to Cocoon.
  3. The Client will be charged a fee upon booking a Cocoon Applicant, including but not limited to the booking of a Night Nanny or Maternity Nurse (the "Introduction Fee"). †The Introduction Fee must be paid in Pounds Sterling by bank transfer.† In addition to the Introduction Fee, the Client is also required to pay agency fees in accordance with paragraph 5.
  4. The Introduction Fee is a one-off fee for the initial booking by the Client of the Cocoon Applicant as a Night Nanny or Maternity Nurse or for any of Cocoon's services.† In the event that the Client requires any future services, including the return of a Cocoon Night Nanny or Maternity Nurse at a future date, they will not be required to pay a further Introduction Fee.† However, the client must notify Cocoon of such an event and will be required to pay Cocoon the agency fees in accordance with paragraph 5.
  5. The Client is required to pay Cocoon the following agency fees (the "Agency Fees"):
    1. 5.1††† £120 per week or part week for which the Cocoon Applicant is booked by the Client as a Maternity Nurse.† Such payment is to be made by the Client in advance of the weeks booked and within 7 days of Cocoon sending the Client an invoice for such fees.

      5.2††† £22 per night for each night that the Cocoon Applicant is engaged by the Client as a Night Nanny.† Such payment is to be made by the Client at the end of each month and within 7 days of Cocoon sending the Client an invoice for such fees. For the avoidance of doubt, the £22 nightly agency fee applies whether the Night Nanny is working nights or days for the Client.

      5.3††† £80 per initial session where the Cocoon Applicant provides sleep training or a breastfeeding consultation in person.

      5.3.1† £40 per any further breast feeding or sleep training consultation should the Client require any further sessions after the initial consultation.

      5.3.2††£40 per session where the Cocoon Applicant provides a sleep training consultation over the telephone.† Such payment to be made to Cocoon prior to the telephone consultation.

      5.3.3††The payments referred to in 5.3 to 5.3.1 above are to be made by the Client at the end of the session and paid directly to the sleep trainer or breastfeeding counsellor who will then reimburse Cocoon.† An invoice will be sent to the Client by way of receipt for payment of the Agency Fees. A Client booking a sleep trainer or breastfeeding consultation will not be charged the Introduction Fee.

      5.4††† Such fee as Cocoon has agreed with the Client in relation to any other services provided by a Cocoon Applicant, such as, but not limited to, babysitting.

      5.5††† If a Cocoon Applicant is subsequently engaged by the Client as a day Nanny, an additional fee will be payable by the Client, such fee to be agreed with Cocoon depending on the length and other terms of that engagement.

      5.6††† A Surcharge of 30% of the total invoice outstanding will be added if payment is not received within 30 days from the date of issue.

  6. Agency Fees must be paid in Pounds Sterling by bank transfer only.
  7. Cocoon will assume that the Client and the Cocoon Applicant have agreed all the terms on which the Cocoon Applicant will be engaged by the Client unless the Client informs Cocoon in writing to the contrary prior to the commencement of that engagement.†
  8. The Client is required to pay the Cocoon Applicant direct for the fees agreed between the Cocoon Applicant and the Client on the basis set out in paragraphs 8.1 to 8.3 below, unless otherwise agreed in writing:
    1. 8.1††† Night Nanny: Payment at the end of each night.

      8.2††† Maternity Nurse: Payment at the end of each week.

      8.3††† Sleep Trainer/Breastfeeding Counsellor: Payment at the end of each consultation.

  9. The Client is requested to reimburse the Cocoon Applicant all reasonable travelling expenses to the interview upon presentation of receipts.
  10. The Introduction Fee and Agency Fees (together "Cocoon's Fees") are non-refundable. If during the booking unforeseen circumstances arise resulting in the departure of the Cocoon Applicant, Cocoon will use reasonable endeavours to find a suitable replacement for the remainder of the booking provided the following conditions have been fulfilled:
    1. 10.1††† Cocoon's Introduction Fee and any invoiced Agency Fees have been paid on booking the Cocoon Applicant.

      10.2††††There has been no reasonable cause for the Cocoon Applicant to terminate employment with the Client.

      10.3††††If no suitable replacement can be found, any Agency Fees already paid will be refunded on a pro rata basis.

  11. In the event that the Client wishes or needs to cancel a booking prior to commencement of the booking due to extenuating circumstances, Cocoon reserves the right to retain 50% of the Introduction Fee for work incurred.
  12. While Cocoon uses reasonable endeavours to verify the background of the Cocoon Applicants introduced by it before employment commences, we cannot guarantee that all the information regarding Cocoon's Applicants is accurate. Cocoon does not accept any liability whatsoever for misrepresentation, loss, damage, injury, delay, claims or expense of any description arising out of an introduction made by Cocoon.
  13. Whilst Cocoon tries to ensure that a potential Cocoon Applicant is interviewed personally and full reference checks are carried out, it is ultimately the sole responsibility of the Client to make their own enquiries and checks to satisfy themselves as to the suitability of the Cocoon Applicant. Cocoon gives no guarantee regarding the capability, character, medical condition, age or suitability of the Cocoon Applicant. The final responsibility for accepting and employing the Cocoon Applicant lies with the Client.
  14. Cocoon reserves the right to use its own discretion with regards to any situation or problem not provided for in its terms.
  15. All information is confidential and must not be passed by the Client to any third party, either directly or indirectly. If information is passed to a third party and a Cocoon Applicant is booked/ engaged by a third party otherwise than through Cocoon, this will constitute a breach of the Terms and Conditions and the standard Agency Fees set out in clause 5 above will be charged to and payable by the Client.
  16. The word "Cocoon Applicant" refers to a Maternity Nurse, Nanny, Student Nurse, Nurse, Sleep Trainer or Breastfeeding Counsellor or any other person whom Cocoon introduces as available for employment by the Client.
  17. Cocoon reserves the right to increase Cocoon's Fees by giving one month's written notice to the Client. If the Client is dissatisfied with the increase, he or she may cancel the contract. In such an event the Client shall no longer be entitled to employ the service of the Cocoon Applicant on any basis.